Advice

For businesses that want to start with VOCA

We can advise and support organizations that are considering VOCA or are just starting with deployment.

We help them determine whether VOCA fits their requirements around telephony, Microsoft Teams, contact center, and compliance, and what license model and architecture are most suitable.

You guide them in mapping their current call flows (“press 1, press 2”) and service processes and converting these into clear, conversational VOCA flows with queues, skills, and business rules.

For businesses that already use VOCA

We can advice businesses get more value out of Audiocodes VOCA by translating their wishes and processes into a well‑designed, well‑managed contact center service.